Helpline

The F.A.C.T. helpline (02920 777 499) is manned from 9:30am to 12:30pm, and 7:30pm to 9:30pm Mondays to Fridays. It is closed on bank holidays. During school holidays a reduced service may also operate.

If you get an engaged tone or the answer machine please bear with us as conversations can sometimes be quite lengthy.  Please make sure you speak clearly and repeat your contact details including your phone number. All calls are treated in strict confidence.

Whether you are telephoning to ask advice about reducing the risk of false allegations, or whether allegations have been made against you, we’ll do our best to help.

If you are currently subject of a police investigation or your employers have received a complaint about you we may be able to help if the allegation is false.

Please remember we are not able to give advice or support to anyone who is accused of abuse by a relative (including spouse or partner), friend or a neighbour, or by stranger. We are only able to help where the allegation is made in an occupational context – paid or unpaid. 

If you need to call outside our normal hours, please leave a message on the answer machine. 

You may, if you prefer, make contact by sec">email.