People who are dissatisfied with the service they have received from their lawyer can now complain to a legal ombudsman.
The ombudsman can compel all regulated lawyers to comply with its investigations, and has the power to impose penalties ranging from apologising to a client, through to paying up to £30,000 compensation.
The Ombudsman will have formal powers to resolve complaints about lawyers.
Further details here
Note: We understand that the Government now intend to abolish this office.