Probation

If you are dissatisfied with the action taken by your probation officer and wish to complain you should ask for a copy of their complaints procedure. If your complaint is not dealt with satifactorily you can take your complaints to the Prison and Probation Ombudsmen

The Prisons and Probation Ombudsman is appointed by the Home Secretary and investigates complaints from prisoners and those subject to probation supervision, or those upon whom reports have been written. The Ombudsman is completely independent of both the Prison Service and the National Probation Service (NPS). The current Ombudsman is Stephen Shaw, and a team of deputies, assistants, investigators and other staff supports him.

The Ombudsman is also responsible for investigating all deaths of prisoners and residents of probation hostels and immigration detention accommodation