Telephone Helpline

The F.A.C.T. helpline (02920 777 499) is manned from 9:30am to 12:30pm, and 6:30pm to 9:30pm Mondays to Fridays and on most Saturday mornings (9:30am to 12.30pm). 

 If you find the helpline busy and get the answer machine please bear with us as conversations can sometimes be quite lengthy. 

Whether you are telephoning to ask advice about reducing the risk of false allegations, or whether allegations have been made against you, we'll do our best to help. If you currently subject of a police investigation or your employers have received a complaint about you we may be able to help if the allegation is false.

Please remember we are not able to give advice or support to anyone who is accused of abuse by a relative, friend or a neighbour.

If you need to call outside of those hours, please leave a message on the answer machine. All calls are treated in the strictest confidence.

If you prefer to make initial contact through email, please send your message to help@factuk.org.

Please Note: You may find the help line on answer phone mode. This is because we have received a number of nuisance calls recently and are taken the precaution of recording initial contact. Please leave a message and we will get back to you.